Privacy & Cookie Policy

Introduction

This Privacy & Cookie Policy explains how Gastric Band Support (“we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website: https://gastricbandsupport.co.uk/.

We are committed to protecting your personal data and complying with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

By using this website, you acknowledge the terms of this policy.

Who We Are

Gastric Band Support provides gastric band adjustments, aftercare, and related weight loss support services across clinics in the UK.

The service is led by a specialist bariatric nurse and offers appointments, enquiries, and patient support services.

For the purposes of data protection law, we act as a data controller.

Personal Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Telephone number

  • Location or clinic preference

  • Information submitted via enquiry or booking forms

  • Any additional information you provide when contacting us

We may also collect certain technical data automatically, such as:

  • IP address

  • Browser type and device information

  • Website usage and interaction data

How We Use Your Data

We use personal data to:

  • Respond to enquiries and provide support

  • Arrange appointments and deliver services

  • Communicate with you regarding your request or care

  • Improve our website and services

  • Maintain the security and functionality of the website

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent – where you submit enquiries or agree to cookies

  • Legitimate interests – to operate and improve our services

  • Contractual necessity – where processing is required to provide requested services

Data Sharing

Based on the information available on the website, we do not sell or share personal data with third parties for marketing purposes.

We may share data where necessary with service providers that support our operations (e.g. website hosting or IT systems), subject to appropriate safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or until consent is withdrawn.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability (where applicable)

To exercise these rights, please contact us using the details below.

Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve functionality and user experience.

How We Use Cookies

This website uses cookies to:

  • Ensure essential website functionality

  • Remember your preferences

  • Analyse website usage and performance

The website also uses cookies that are categorised as:

  • Necessary cookies – required for basic functionality

  • Analytics / performance cookies – help us understand how visitors use the site

Some cookies may be set by third-party services used on the website.

Cookie Consent

When you first visit the website, you are presented with a cookie consent mechanism allowing you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Manage cookie preferences

Non-essential cookies are only set with your consent, in accordance with PECR.

You can also manage cookies through your browser settings.

Third-Party Cookies

The website may use third-party cookies (e.g. analytics tools) to collect anonymised usage data. These cookies are subject to the respective third parties’ privacy policies.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

Contact Details

If you have any questions about this policy or how your data is handled, please contact:

Gastric Band Support
Telephone: 07947 606 275
Email: [email protected]

Complaints

If you are not satisfied with how your data is handled, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
https://ico.org.uk/

Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page.

Last updated: 20/03/2026